Refund Policy

Updated October 16, 2026

Before you buy

Watch the actual samples and check the selected model, duration and credit cost. Purchases are one-time; there is no automatic renewal. Applicable taxes are shown at checkout. No real payments are accepted during the public preview.

Failed or rejected generation

Reserved credits are returned automatically on a confirmed technical failure or content-review rejection. When the provider’s result is uncertain, we investigate before retrying or returning credits. This prevents charging for duplicate generation. Contact us if a film is still unresolved after 48 hours.

Unused credits

Request a refund for an entirely unused credit pack within 14 days of purchase by emailing contact@zombie-couple.org from your account email with the order number. We verify that the pack has not been used and return the eligible payment to the original method through the payment provider. Refunded credits are removed. For partially used packs, contact us for an individual review rather than assuming a full refund.

Quality problems

Report a missing or unplayable film, missing audio, or a materially incomplete selected story within seven days of delivery. Include the film/order ID and a short description. We review the actual output and may offer replacement credits or an appropriate refund for a verified defect. Ordinary AI variation in likeness, clothing or minor motion does not by itself guarantee a refund.

Timing and consumer rights

We aim to respond within two business days. Payment-method processing time varies after a refund is approved. There is no subscription to cancel. Mandatory consumer rights under applicable law remain unaffected.

Terms · Privacy · Refunds · Acceptable Use